Refund policy

At Rozy’s Creationz, every product is made to order specifically for you. Because our products are custom printed after an order is placed, we do not accept returns or exchanges for orders placed with the wrong size, color, design, or for customers who simply change their mind.

However, if your order arrives damaged or has a manufacturing or printing defect, we’re happy to help with a replacement or refund.

Damaged or Defective Products

If your product arrives damaged, defective, or has a manufacturing or printing error, please contact us within 30 calendar days of delivery.

To request a replacement or refund, please provide:

  • Your order number

  • A clear description of the issue

  • Clear photos showing the damaged or defective product

  • Photos of the packaging, if applicable

You do not need to return the damaged or defective product unless we specifically request that you do so.

If the same issue affects multiple products from the same order or design, please provide an additional photo showing all affected products together when possible. This helps us verify the issue and resolve your claim more quickly.

Orders With the Wrong Size or Color

Because our products are made to order, we cannot provide refunds, replacements, or exchanges when a customer:

  • Orders the wrong size

  • Selects the wrong color

  • Chooses the wrong design or product

  • Changes their mind after placing the order

  • No longer wants the product

Please carefully review your order, including the product, size, color, design, and shipping address, before completing your purchase.

Print Placement & Minor Variations

Our products are printed individually and may have minor variations in print placement, color, or appearance.

A small variation in print placement does not necessarily constitute a manufacturing defect. Minor differences can occur as part of the normal production process and are not generally eligible for a refund or replacement.

However, if your product has a significant printing error, such as a severely misplaced, missing, distorted, or incorrectly printed design, please contact us with photos so we can review the issue.

Delivery Issues

If your order has not arrived or delivery was unsuccessful, please first verify that the shipping address entered at checkout was correct and check with your local post office or delivery carrier to determine whether the package is being held for pickup.

If a package is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply if a replacement shipment is requested.

If your package appears to be lost in transit, please contact us so we can review the shipment and determine the appropriate resolution.

For orders that have not been delivered within 30 calendar days for domestic U.S. orders or 45 calendar days for international orders, please contact us so we can investigate the issue.

How to Request a Refund or Replacement

To request a refund or replacement for a damaged, defective, or incorrectly manufactured product, contact us within 30 calendar days of delivery.

Please include:

  1. Your order number

  2. Your name and contact information

  3. A description of the problem

  4. Clear photos showing the issue

  5. Any additional information that may help us investigate the issue

Once we receive your request, we will review the information and determine whether the order qualifies for a replacement or refund.

If approved, we may offer a free replacement or refund, depending on the circumstances.

Refunds

When a refund is approved, the refund will generally be issued to the original payment method used to place the order.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Once we have processed your refund, Rozy’s Creationz is no longer responsible for delays caused by the customer's bank, credit card company, payment processor, or other financial institution.

Important Note About Made-to-Order Products

Because every Rozy’s Creationz product is made specifically after an order is placed, we do not maintain traditional inventory that can simply be returned and resold.

For this reason, all sales are considered final unless the product arrives damaged, defective, or has a manufacturing or printing error that qualifies for a replacement or refund under this policy.

We encourage you to carefully review your product selection, size, color, design, and shipping information before placing your order.

Contact Us

If you have an issue with your order, please contact us as soon as possible. We’re committed to helping resolve legitimate product and delivery issues and providing a positive customer experience.

Rozy’s Creationz
Customer Support: rozyscreationz@gmail.com